Version 20 September 2026 — operational draft pending final legal review.
1. Membership types
Individual accounts may create requests subject to category and location rules. Company accounts may maintain a company profile, respond to eligible requests and publish approved products or services. Responding and catalogue visibility may require an active category membership. This agreement supplements the User Agreement.
2. Application and verification
A company submits accurate organisation, contact, website, location and required-document data. HD Online may ask for clarification, updated documents or evidence of authority. An application is not approved until the platform shows approval. Approval may be limited by country, market scope or category and may be re-examined.
3. Category eligibility and activation
Each category application is reviewed separately or in bulk. Eligibility approval permits purchase but does not activate a paid membership. Access becomes active after the applicable order is confirmed as paid, or automatically when an approved free campaign applies. Active membership covers only the listed company, category, territory and period.
4. Term and renewal
Paid category memberships normally run for one year from activation. Campaign memberships run until the campaign end date shown in the order. Memberships do not renew automatically unless the checkout expressly states otherwise; the current platform uses a separate renewal order. A renewal window and current price may be offered before expiry. Expired access stops until renewal is completed.
5. Company duties
The company must keep profile, location, authorised users, verification documents, licences and insurance current; use categories only for activities it can lawfully and competently perform; protect requester confidentiality; answer requests honestly; and promptly notify HD Online of material changes. Membership and verification badges may not be presented as a guarantee by HD Online.
6. Price, campaigns and refunds
The category price and currency displayed at checkout apply to that order. Different categories or countries may have different prices. A campaign may reduce the first period to zero and ends on the displayed date; it does not create a right to future free access. Payment, cancellation and refund handling are governed by the Membership Purchase and Payment Terms and mandatory law.
7. Suspension and termination
Access may be suspended for overdue payment, expired or rejected documents, misuse, complaints presenting a serious risk, loss of eligibility or breach of law or platform terms. Where appropriate HD Online may request remediation. Termination does not erase accrued payment duties, accepted offers, evidence, audit records or legal retention obligations.
8. No exclusivity
Membership is non-exclusive and does not promise a minimum number of requests, offers, contacts, rankings or contracts. Search placement and matching depend on category, location, eligibility, availability and platform rules.
9. Law and contact
Swiss substantive law and the jurisdiction clause in the User Agreement apply, subject to mandatory law. Questions may be sent to [email protected].